Help for e-sahaayataa

I was posted my query on e-sahaayataa but after posting my qurey is send but in my e-mail id there are not any link received  i asking that beause in e-sahaayataa there are said that after posting your qurey the automatic link is coming of your e-mail id but in my e-mail id that link not received please give me information can my message are go to insitute or not.        

and can i send again that same message using e-sahaayataa and which days taken to received reply.