Condonation request to file ITR for previous years

Sent it via email and as a physical copy . Details for the jurisdictional officer was taken from profile. 

How long does it usually take? I have also submitted a grievance as it's taken 2 weeks already, this will serve as a reminder. Would calling be a good option ? And the number is on the portal ?

Yes I just checked what you mentioned and we can file updated returns / original returns for 2 years prior current AY. 

Thanks for the information.  Still hoping to get condonation for late filing for the last 5 years from current AY