FAQs: The New Consumer Protection Act, 2019

CA.KIRANKUMAR R N | Last updated: 22 July 2020

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The Consumer Protection Act, 2019, which came into effect on July 20, 2020, offers enhanced protection for consumers against both traditional and e-commerce retailers. It streamlines dispute resolution, introduces strict penalties for misleading advertising and adulteration, and establishes the Central Consumer Protection Authority (CCPA) to safeguard consumer rights. The new law also introduces product liability provisions, allowing consumers to seek compensation for damages caused by defective products or services.

Q: What is Consumer Protection Act, 2019? The Consumer Protection Act, 2019, that came into effect on 20th July, 2020. The Earlier Consumer Protection Act, 1986 a single point access to justice was given, which is also time consuming. The new act has been introduced after many amendments to provide protection to buyers not only from traditional sellers but also from the new e-commerce retailers/platforms. The Consumer Protection Act, 2019, seeks to revamp the process of administration a

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About the Author

CA.KIRANKUMAR R N

Chartered Accountant in Practice

KIRANKUMAR R N CO a CA firm was set up in 2018 by CA. KIRANKUMAR R N after having worked for 18 years in one of BIG 4 Tax Consulting Firm, top MNC Bank and held various senior leadership positions in these companies KIRANKUMAR R N CO. is a reputed Chartered Accountants Firm duly established under the Indian Charte ... Read more

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