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The government has issued a strong warning to banks over the mis-selling of financial products, particularly insurance, as part of a broader push to strengthen consumer protection in Indias banking sector. Finance Minister Nirmala Sitharaman said mis-selling should be treated as an offence and not m
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Nirmala Sitharaman has warned banks against the mis-selling of financial products, especially insurance, stating it should be treated as an offence.
The RBI is preparing to introduce tighter regulatory guidelines to curb mis-selling, focusing on fair sales practices, transparency, and customer suitability.
Mis-selling is a concern because customers often report inadequate explanations of product terms, leading to dissatisfaction and claim disputes, driven by high sales targets and incentives.
The Finance Minister advised banks to concentrate on their core activities like lending and deposit mobilisation, rather than aggressively pushing insurance and investment products.
Banks may need to strengthen compliance, improve staff training, and enhance customer communication processes to adhere to the new, stricter norms and avoid penalties.
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