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Details of complaints reported to GST seva kendras

Posted on 10 December 2019


While addressing a question related to GST in the Lok Sabha Shri Anurag Singh Thakur, Union Minister of State for Finance & Corporate Affairs stated that GST Seva Kendras resolve complaints related to GST. He also gave the details of complaints reported to the GST Seva Kendras. Read his reply and  the full details below:

CBECMITRA, a pan-India helpdesk, a national toll-free number and “GST Seva Kendras” have been established to resolve taxpayer grievances relating to Goods & Service Tax (GST).

The Minister further stated that Goods and Services Tax Network (GSTN) has a helpdesk to redress taxpayer grievances regarding the GST portal, which can be accessed through telephonic calls or through Self-Help Grievance Redressal portal (GRP)

Various retail institutions overcharging the customers and producing inflated bills were reported. The details of the complaints reported are as follows:


S. No.

Nature of supply / Sector

Number of cases


FMCG (Fast Moving Consumer Goods)



Restaurant Services



Sanitary Wares



Entertainment Services / Press / Cinematography


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