KYC Validation in Traces

The error message "This statement has challan(s) with zero deductee rows. Please select the checkbox for no deductee rows" typically appears during the KYC validation process on the TRACES portal when you are attempting to validate a challan that does not have any linked deductee records.

How to resolve this:

1. Locate the Checkbox: On the KYC validation screen, look for a checkbox specifically labeled "No Deductee Rows" or "Checkbox for no deductee rows."

2. Select the Checkbox: By checking this box, you are instructing the system to acknowledge that the specific challan you have entered does not have any associated PAN-amount combinations (deductee rows) in your filed statement.

3. Proceed with Validation: Once the box is checked, you should be able to continue with the remaining steps of the KYC process without needing to provide PAN and amount combinations for that particular challan.

Important Tips for TRACES KYC Validation:

• Challan Selection: Ensure that the challan details (BSR Code, Date of Deposit, Challan Serial Number, and Amount) you are entering strictly match what was reported in the original/regular statement for the financial year, quarter, and form type you are working with.

• Token Number: Always use the token number of the latest processed regular statement for that specific quarter.

• Avoid Copy/Paste: To prevent "Invalid Details" errors, manually type the data into the fields rather than copying and pasting, as hidden characters or formatting can sometimes cause the system to reject the input.

• Validation Window: Remember that the authentication code generated after successful KYC validation is only valid for that same calendar day for the specific form type, financial year, and quarter.

If you continue to face issues, ensure that your browser settings (pop-up blockers, cache/cookies) are cleared and that you are using a compatible browser, as TRACES functionality is highly sensitive to these configurations.

Summary: To resolve the "zero deductee rows" error during TRACES KYC validation, simply check the "No Deductee Rows" box on the validation screen. This informs the system that the selected challan has no linked deductee records, allowing you to bypass the requirement to enter PAN-amount combinations for that entry.