Company is NBFC i.e Policy regarding Sourcing, operational ,Collection and Write off

You may refer to RBI’s Master Direction – RBI (NBFC – Scale Based Regulation) Directions, 2023 and RBI Directions on Managing Risks and Code of Conduct in Outsourcing of Financial Services by NBFCs.

For an NBFC, policies such as Sourcing Policy, Operational Policy, Collection/Recovery Policy, Write-off Policy, Outsourcing Policy and Fair Practices Code should be Board-approved and customised based on the NBFC category, product, scale-based layer, customer segment and whether sourcing/collection is done in-house or through agents.

Avoid using a generic draft without modification, because RBI expects proper governance, customer protection, risk control, outsourcing oversight, recovery discipline and Board-level supervision. The policy should clearly define process flow, authority matrix, documentation, customer communication, prohibited practices, escalation matrix, audit checks and periodic review.

I want list of companies have website regading above policy those company under NBFC