Delay Condonation Order Not Received

If your condonation application has been approved, and you have not received the formal order, then you should check the e-Filing portal, under the e-Proceedings, Services, View Filed Requests / e-Proceedings / Pending Actions to ensure that the order has been uploaded. In some instances, the status can be changed on-line without any specific communication.
 If a grievance is not available, then the following steps should be followed: Step 1: Raise a grievance on the e-Filing portal or enquire about the status of the order with the jurisdictional Assessing Officer (AO). Alternatively you may contact the Income Tax helpdesk if you need to.

Members can provide a more specific guidance on the next steps if you let them know if your condonation request is for late filing of ITR, late verification (ITR-V) or any other reason.

If 6 months have passed with no order, here are the concrete escalation steps.

Step 1: Check the e-filing portal for the order
Log in to incometax.gov.in, then go to: Services > View Filed Forms > look for your condonation request. Also check e-Proceedings > Pending Actions. Sometimes the order is uploaded without a notification reaching you.

Step 2: Raise a grievance on the portal
If the status is still pending after checking, go to the Grievance section and submit a complaint quoting the Acknowledgement Number of your condonation application. Mention the date of filing, that no order has been passed, and request the status.

Step 3: Written communication to the AO or CIT
If the portal grievance gets no response within 30 days, send a written letter to your Assessing Officer (or Commissioner of Income Tax for cases above AO jurisdiction). Reference Section 119(2)(b), the application date, and the fact that CBDT guidelines require disposal within a reasonable time frame. Keep a copy with proof of delivery.

Note: your ability to file the underlying ITR (or claim a refund) is typically contingent on the condonation being granted. You cannot bypass the process. Documenting the timeline creates a paper trail useful if you need to approach the Income Tax Ombudsman.

For context on what happens after condonation is granted and the related return filing process, this [belated and revised ITR guide](https://taxgarden.in/blog/belated-revised-updated-itr-return-guide-india-ay-2026-27) explains the Section 119(2)(b) route and timelines.