Consumer Protection Act, 2019
Section - 1 - Short title, extent, commencement and applicationSection - 2 - Definitions
Section - 3 - Central Consumer Protection Council
Section - 4 - Procedure for meetings of Central Council
Section - 5 - Objects of Central Council
Section - 6 - State Consumer Protection Councils
Section - 7 - Objects of State Council
Section - 8 - District Consumer Protection Council
Section - 9 - Objects of District Council
Section - 10 - Establishment of Central Consumer Protection Authority
Section - 11 - Qualifications, method of recruitment, etc., of Chief Commissioner and Commissioners
Section - 12 - Vacancy, etc., not to invalidate proceedings of Central Authority
Section - 13 - Appointment of officers, experts, professionals and other employees of Central Authority
Section - 14 - Procedure of Central Authority
Section - 15 - Investigation Wing
Section - 16 - Power of District Collector
Section - 17 - Complaints to authorities
Section - 18 - Powers and functions of Central Authority
Section - 19 - Power of Central Authority to refer matter for investigation or to other Regulator
Section - 20 - Power of Central Authority to recall goods, etc.
Section - 21 - Power of Central Authority to issue directions and penalties against false or misleading advertisements
Section - 23 - Designation of any statutory authority or body to function as Central Authority
Section - 24 - Appeal
Section - 25 - Grants by Central Government
Section - 26 - Accounts and audit
Section - 27 - Furnishing of annual reports, etc.
Section - 28 - Establishment of District Consumer Disputes Redressal Commission
Section - 29 - Qualifications, etc., of President and members of District Commission
Section - 30 - Salaries, allowances and other terms and conditions of service of President and members of District Commission
Section - 31 - Transitional provision
Section - 32 - Vacancy in office of member of District Commission
Section - 33 - Officers and other employees of District Commission
Section - 34 - Jurisdiction of District Commission
Section - 36 - Proceedings before District Commission
Section - 37 - Reference to mediation
Section - 37A - Settlement through mediation
Section - 37B - Recording settlement and passing of order
Section - 38 - Procedure on admission of complaint
Section - 39 - Findings of District Commission
Section - 40 - Review by District Commission in certain cases
Section - 41 - Appeal against order of District Commission
Section - 42 - Establishment of State Consumer Disputes Redressal Commission
Section - 43 - Qualifications, etc., of President and members of State Commission
Section - 44 - Salaries, allowances and other terms and conditions of service of President and members of State Commission
Section - 45 - Transitional provision
Section - 46 - Officers and employees of State Commission
Section - 47 - Jurisdiction of State Commission
Section - 48 - Transfer of cases
Section - 49 - Procedure applicable to State Commission
Section - 50 - Review by State Commission in certain cases
Section - 52 - Hearing of appeal
Section - 53 - Establishment of National Consumer Disputes Redressal Commission
Section - 54 - Composition of National Commission
Section - 55 - Qualifications, etc., of President and members of National Commission
Section - 56 - Transitional provision
Section - 57 - Other officers and employees of National Commission
Section - 58 - Jurisdiction of National Commission
Section - 59 - Procedure applicable to National Commission
Section - 60 - Review by National Commission in certain cases
Section - 61 - Power to set aside ex parte orders
Section - 62 - Transfer of cases
Section - 63 - Vacancy in office of President of National Commission
Section - 64 - Vacancies or defects in appointment not to invalidate orders
Section - 65 - Service of notice, etc.
Section - 66 - Experts to assist National Commission or State Commission
Section - 68 - Finality of orders
Section - 69 - Limitation period
Section - 70 - Administrative control
Section - 71 - Enforcement of orders of District Commission, State Commission and National Commission
Section - 72 - Penalty for non-compliance of order
Section - 73 - Appeal against order passed under section 72
Section - 74 - Establishment of consumer mediation cell
Section - 75 - Empanelment of mediators
Section - 76 - Nomination of mediators from panel
Section - 77 - Duty of mediator to disclose certain facts
Section - 78 - Replacement of mediator in certain cases
Section - 79 - Procedure for mediation
Section - 80 - Settlement through mediation
Section - 81 - Recording settlement and passing of order
Section - 82 - Application of Chapter
Section - 83 - Product liability action
Section - 84 - Liability of product manufacturer
Section - 85 - Liability of product service provider
Section - 86 - Liability of product sellers
Section - 87 - Exceptions to product liability action
Section - 89 - Punishment for false or misleading advertisement
Section - 90 - Punishment for manufacturing for sale or storing, selling or distributing or importing products containing adulterant
Section - 91 - Punishment for manufacturing for sale or for storing or selling or distributing or importing spurious goods
Section - 93 - Vexatious search
Section - 94 - Measures to prevent unfair trade practices in e-commerce, direct selling, etc.
Section - 95 - Presidents, members, Chief Commissioner, Commissioner and certain officers to be public servants
Section - 98 - Protection of action taken in good faith
Section - 99 - Power to give directions by Central Government
Section - 100 - Act not in derogation of any other law
Section - 101 - Power of Central Government to make rules
Section - 102 - Power of State Government to make rules
Section - 103 - Power of National Commission to make regulations
Section - 104 - Power of Central Authority to make regulations
Section - 105 - Rules and regulations to be laid before each House of Parliament
Section - 106 - Power to remove difficulties
Section - 107 - Repeal and savings
Section - 35 - Manner in which complaint shall be made
Section - 51 - Appeal to National Commission
Section - 67 - Appeal against order of National Commission
Section - 22 - Search and seizure
Section - 88 - Penalty for non-compliance of direction of Central Authority
Section - 92 - Cognizance of offence by court
Section - 96 - Compounding of offences
Section - 97 - Manner of crediting penalty
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