Consumer Protection Act, 2019

Section - 1 - Short title, extent, commencement and application

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Section - 2 - Definitions

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Section - 3 - Central Consumer Protection Council

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Section - 4 - Procedure for meetings of Central Council

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Section - 5 - Objects of Central Council

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Section - 6 - State Consumer Protection Councils

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Section - 7 - Objects of State Council

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Section - 8 - District Consumer Protection Council

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Section - 9 - Objects of District Council

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Section - 10 - Establishment of Central Consumer Protection Authority

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Section - 11 - Qualifications, method of recruitment, etc., of Chief Commissioner and Commissioners

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Section - 12 - Vacancy, etc., not to invalidate proceedings of Central Authority

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Section - 13 - Appointment of officers, experts, professionals and other employees of Central Authority

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Section - 14 - Procedure of Central Authority

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Section - 15 - Investigation Wing

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Section - 16 - Power of District Collector

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Section - 17 - Complaints to authorities

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Section - 18 - Powers and functions of Central Authority

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Section - 19 - Power of Central Authority to refer matter for investigation or to other Regulator

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Section - 20 - Power of Central Authority to recall goods, etc.

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Section - 21 - Power of Central Authority to issue directions and penalties against false or misleading advertisements

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Section - 23 - Designation of any statutory authority or body to function as Central Authority

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Section - 24 - Appeal

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Section - 25 - Grants by Central Government

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Section - 26 - Accounts and audit

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Section - 27 - Furnishing of annual reports, etc.

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Section - 28 - Establishment of District Consumer Disputes Redressal Commission

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Section - 29 - Qualifications, etc., of President and members of District Commission

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Section - 30 - Salaries, allowances and other terms and conditions of service of President and members of District Commission

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Section - 31 - Transitional provision

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Section - 32 - Vacancy in office of member of District Commission

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Section - 33 - Officers and other employees of District Commission

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Section - 34 - Jurisdiction of District Commission

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Section - 36 - Proceedings before District Commission

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Section - 37 - Reference to mediation

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Section - 37A - Settlement through mediation

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Section - 37B - Recording settlement and passing of order

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Section - 38 - Procedure on admission of complaint

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Section - 39 - Findings of District Commission

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Section - 40 - Review by District Commission in certain cases

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Section - 41 - Appeal against order of District Commission

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Section - 42 - Establishment of State Consumer Disputes Redressal Commission

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Section - 43 - Qualifications, etc., of President and members of State Commission

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Section - 44 - Salaries, allowances and other terms and conditions of service of President and members of State Commission

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Section - 45 - Transitional provision

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Section - 46 - Officers and employees of State Commission

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Section - 47 - Jurisdiction of State Commission

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Section - 48 - Transfer of cases

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Section - 49 - Procedure applicable to State Commission

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Section - 50 - Review by State Commission in certain cases

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Section - 52 - Hearing of appeal

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Section - 53 - Establishment of National Consumer Disputes Redressal Commission

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Section - 54 - Composition of National Commission

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Section - 55 - Qualifications, etc., of President and members of National Commission

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Section - 56 - Transitional provision

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Section - 57 - Other officers and employees of National Commission

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Section - 58 - Jurisdiction of National Commission

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Section - 59 - Procedure applicable to National Commission

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Section - 60 - Review by National Commission in certain cases

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Section - 61 - Power to set aside ex parte orders

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Section - 62 - Transfer of cases

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Section - 63 - Vacancy in office of President of National Commission

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Section - 64 - Vacancies or defects in appointment not to invalidate orders

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Section - 65 - Service of notice, etc.

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Section - 66 - Experts to assist National Commission or State Commission

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Section - 68 - Finality of orders

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Section - 69 - Limitation period

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Section - 70 - Administrative control

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Section - 71 - Enforcement of orders of District Commission, State Commission and National Commission

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Section - 72 - Penalty for non-compliance of order

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Section - 73 - Appeal against order passed under section 72

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Section - 74 - Establishment of consumer mediation cell

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Section - 75 - Empanelment of mediators

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Section - 76 - Nomination of mediators from panel

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Section - 77 - Duty of mediator to disclose certain facts

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Section - 78 - Replacement of mediator in certain cases

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Section - 79 - Procedure for mediation

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Section - 80 - Settlement through mediation

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Section - 81 - Recording settlement and passing of order

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Section - 82 - Application of Chapter

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Section - 83 - Product liability action

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Section - 84 - Liability of product manufacturer

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Section - 85 - Liability of product service provider

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Section - 86 - Liability of product sellers

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Section - 87 - Exceptions to product liability action

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Section - 89 - Punishment for false or misleading advertisement

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Section - 90 - Punishment for manufacturing for sale or storing, selling or distributing or importing products containing adulterant

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Section - 91 - Punishment for manufacturing for sale or for storing or selling or distributing or importing spurious goods

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Section - 93 - Vexatious search

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Section - 94 - Measures to prevent unfair trade practices in e-commerce, direct selling, etc.

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Section - 95 - Presidents, members, Chief Commissioner, Commissioner and certain officers to be public servants

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Section - 98 - Protection of action taken in good faith

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Section - 99 - Power to give directions by Central Government

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Section - 100 - Act not in derogation of any other law

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Section - 101 - Power of Central Government to make rules

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Section - 102 - Power of State Government to make rules

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Section - 103 - Power of National Commission to make regulations

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Section - 104 - Power of Central Authority to make regulations

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Section - 105 - Rules and regulations to be laid before each House of Parliament

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Section - 106 - Power to remove difficulties

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Section - 107 - Repeal and savings

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Section - 35 - Manner in which complaint shall be made

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Section - 51 - Appeal to National Commission

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Section - 67 - Appeal against order of National Commission

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Section - 22 - Search and seizure

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Section - 88 - Penalty for non-compliance of direction of Central Authority

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Section - 92 - Cognizance of offence by court

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Section - 96 - Compounding of offences

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Section - 97 - Manner of crediting penalty

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