Consumer Protection Act, 2019
Section - 38 - Procedure on admission of complaint
Procedure on admission of complaint.38. (1) The District Commission shall, on admission of a complaint, [***] proceed with such complaint.(2) Where the complaint relates to any goods, the District Commission shall,-
| (a) | - | refer a copy of the admitted complaint, within twenty-one days from the date of its admission to the opposite party mentioned in the complaint directing him to give his version of the case within a period of thirty days or such extended period not exceeding fifteen days as may be granted by it; |
| (b) | - | if the opposite party on receipt of a complaint referred to him under clause (a) denies or disputes the allegations contained in the complaint, or omits or fails to take any action to represent his case within the time given by the District Commission, proceed to settle the consumer dispute in the manner specified in clauses (c) to (g); |
| (c) | - | if the complaint alleges a defect in the goods which cannot be determined without proper analysis or test of the goods, obtain a sample of the goods from .... To read the full section download the app from Google Play store
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