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The Department of Financial Services (DFS) has directed Public Sector Banks, insurance companies, and financial institutions to adopt Indian Sign Language (ISL) for improved communication with persons with hearing and speech impairments. This initiative aims to create a more accessible and inclusive
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Financial institutions are directed to adopt Indian Sign Language (ISL) and use technology like AI to improve communication with persons who have hearing and speech impairments.
The Department of Financial Services (DFS) is issuing this directive.
The goal is to create a more accessible and inclusive financial ecosystem for Persons with Disabilities (PwDs), enabling them to independently access banking and insurance services.
Institutions are advised to use technology-enabled communication tools, including Artificial Intelligence, and to utilise sign language interpretation services when needed.
Frontline staff will undergo sensitization and training to assist customers who wish to communicate through sign language.
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