Best of Customer and Tech Support
Help desk realities:
Still wondering why call center people get paid so much (..........)
for just being on the phone, take a look and you will get the answers:
Tech Support: "I need you to right-click on the Open Desktop."
Customer: "Ok."
Tech Support: "Did you get a pop-up menu?"
Customer: "No."
Tech Support: "Ok. Right click again. Do you see a pop-up menu?"
Customer: "No."
Tech Support: "Ok, sir. Can you tell me what you have done up until
this point?"
Customer: "Sure, you told me to write 'click' and I wrote 'click'."
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Customer: "I received the software update you sent, but I am still
getting the same error message."
Tech Support: "Did you install the update?"
Customer: "No. Oh, am I supposed to install it to get it to work?"
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Customer: "I'm having trouble installing Microsoft Word."
Tech Support: "Tell me what you've done."
Customer: "I typed 'A:SETUP'."
Tech Support: "Ma'am, remove the disk and tell me what it says."
Customer: "It says '[PC manufacturer] Restore and Recovery disk'."
Tech Support: "Insert the MS Word setup disk."
Customer: "What?"
Tech Support: "Did you buy MS word?"
Customer: "No..."
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Customer: "Do I need a computer to use your software?"
Tech Support: ?!%#$
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Tech Support: "Ok, in the bottom left hand side of the screen, can you
see the 'OK' button displayed?"
Customer: "Wow. How can you see my screen from there?"
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Tech Support: "What type of computer do you have?"
Customer: "A white one."
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Tech Support: "Type 'A:' at the prompt."
Customer: "How do you spell that?"
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Tech Support: "What's on your screen right now?"
Customer: "A stuffed animal that my boyfriend got me at the grocery
store."
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Tech Support: "What operating system are you running?"
Customer: "Pentium."
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Customer: "You've got to fix my computer. I urgently need to print
document, but the computer won't boot properly."
Tech Support: "What does it say?"
Customer: "Something about an error and non-system disk."
Tech Support: "Look at your machine. Is there a floppy inside?"
Customer: "No, but there's a sticker saying there's an Intel inside."
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Tech Support: "Just call us back if there's a problem. We're open 24
hours."
Customer: "Is that Eastern time?"
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Tech Support: "What does the screen say now?"
Customer: "It says, 'Hit ENTER when ready'."
Tech Support: "Well?"
Customer: "How do I know when it's ready?"
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Customer Care Officer: "I need a product identification no. right now
and may I help u in finding it out?"
Customer: "Sure"
CCO: "Could u left click on start and find 'MyComputer'?"
Customer: "I did left click but how the hell do I find your computer?"
CAclubindia
