Our own gst number showing as invalid in the gstportal

Hi Team,

Our agent had registered for two GST numbers for the same PAN. When we contacted helpdesk for the cancellation of 2nd GST number, we were asked to wait until 30-Sep-2017.

All our vendors credited INPUT into the first GST number and all of a sudden, our first GST number is showing as invalid. Business is on HOLD.

Everyday following it up with the GST helpdesk and noluck in finding a solution. Tried to write an emailto GSTIN_CLARIFICATION @ GST.GOV.IN, but the mailbox is full, hence unable to send to them.

Any advice?

Thanks,

~ Ravi