Income Tax refund

This discussion concerns income tax refunds that have been pending with the Assessing Officer (AO) for two assessment years, despite rectification orders being passed or reissue requests being made. The user is seeking recourse as the AO is not releasing the refunds and is closing grievances without resolution. They are asking for advice on higher authorities or channels to escalate their concerns against the AO, with an RTI application being considered as a last resort.