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Challan status in Payment Failed but amount deducted from bank

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Niraj

29 Points Posted on 15 July 2026

Hello Experts, I need urgent assistance. I recently filed my ITR returns and did the payment using the UPI gateway. The amount got deducted from the bank account but the status of the challan is showing 'Payment Failed'.

Challan has been generated but status is showing 'PAyment Failed' and now the I cannot proceed further with verification.

Now both the parties (ITR helpdesk and bank) are asking to check with each other.

Is anyone else facing the same issue..? Please let me know how did you resolve. I did the payment on 5th July still no updates.

Someone please please advise..

I have gone through few similar articles in this forum but could not figure out how they resolved the issue.

Thanks in advance..!

Replies (2)

Quick Summary

This discussion addresses a critical issue where an individual's ITR challan payment shows as 'Payment Failed' despite the amount being successfully deducted from their bank account. The user is unable to proceed with verification and is caught between the ITR helpdesk and their bank. The thread seeks advice and solutions from others who may have encountered and resolved this problem.

Niraj

29 Points Posted on 15 July 2026

It has been over a week now

Ranjan

1463 Points Posted on 15 July 2026

@ Niraj

It is not clear from your statement how you filed ITR, if any tax payment was outstanding [ because you are saying you get the message "Payment Failed"]

I think, you log in to IT Filing Portal, go to Epay and check lists of successful payments and failed payments - to reconfirm what actually happened.