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The Ministry of Civil Aviation (MoCA) has stepped in to safeguard travellers affected by the ongoing operational disruption at IndiGo. The twin directives: for immediate passenger refunds and stricter airfare regulation, aim to ensure fair treatment and minimise inconvenience for passengers. Offici
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MoCA has directed IndiGo to clear all pending passenger refunds without delay, completing the process by 8:00 PM on Sunday, 7 December 2025. They have also been instructed not to levy any rescheduling charges for affected passengers.
IndiGo must set up dedicated passenger support and refund facilitation cells to proactively contact affected passengers. They also need to ensure all separated baggage is traced and delivered to passengers' addresses within 48 hours.
MoCA has regulated airfares to ensure they are fair and reasonable across all affected routes, preventing airlines from charging unusually high prices during the ongoing disruption and protecting passengers from opportunistic pricing.
The prescribed airfare caps will remain in force until the situation fully stabilises.
Any delay or non-compliance in refund processing or deviation from prescribed fare norms will attract immediate regulatory action.
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