Quick Summary
1. Vide Circular No. 39/13/2018 dated 03.04.2018 an IT Grievance Redressal mechanism has been set up to address the difficulties faced by a section of taxpayers owing to technical glitches on GST Portal. The method of resolution of the difficulties will be approved by the GST Implementation Committee (GIC) which shall act as the IT Grievance Redressal Committee and shall approve and recommend to GSTN the steps to be taken for redressal of grievances. The relief could be in the nature of allowing
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FAQ :
The IT Grievance Redressal Committee was set up to address difficulties faced by taxpayers due to technical glitches on the GST Portal, approving steps for resolution.
Taxpayers should make an application to the field officers or the Nodal officers of their State/Centre where a demonstrable glitch occurred on the Common Portal.
The application must specify the demonstrable technical glitches, enclose evidence of bonafide attempts to comply with the law, and detail the issue.
Nodal officers collate applications and evidence, then forward them to the GSTN Nodal officer for examination and verification.
Nodal officers should send collated details of grievances once a week, every Monday, to the designated GSTN email address.
No, this facility is not available for non-compliances due to reasons other than technical glitches, such as internet availability or individual taxpayer problems. Issues due to legal or procedural reasons are also not sent to GSTN.
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