Quick Summary
Finance Minister Nirmala Sitharaman on Friday called on GST officers to adopt a more empathetic, transparent and technology-driven approach while dealing with honest taxpayers. She emphasized that tax officials must remain courteous yet firm in enforcing compliance and ensure faster grievance redressal through digital means. Speaking at the inauguration of the Central GST (CGST) building in Ghaziabad, FM Sitharaman said the ultimate goal of tax administration is to make life easier for honest t
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FAQ :
Nirmala Sitharaman asked GST officers to be polite, empathetic, transparent, and technology-driven in their dealings with honest taxpayers.
The ultimate goal of tax administration is to make life easier for honest taxpayers.
GST officers should ensure faster grievance redressal through digital means and map recurring grievances to identify and prevent root causes.
Finance Minister Sitharaman made it clear that misconduct or unethical behaviour by taxpayers or officers will not be tolerated and will be dealt with swiftly.
Officers should leverage digital tools and risk-based systems to minimise compliance burdens during GST registration and grievance handling, with technology doing the heavy lifting.
Pending GST investigations should be concluded swiftly with well-reasoned, evidence-based orders to reduce litigation and build trust.
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