Quick Summary
The Central Board of Indirect Taxes and Customs (CBIC) has issued Instruction No. 04/2025-GST dated May 2, 2025, providing a structured Grievance Redressal Mechanism for taxpayers facing issues during the registration process under the Goods and Services Tax (GST) regime. The instruction comes amid growing concerns raised by stakeholders over delayed processing of GST registration applications and lack of clarity on escalation procedures. The CBIC's directive mandates the constitution of Grieva
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FAQ :
It is a structured process introduced by the CBIC to help taxpayers resolve issues encountered during the GST registration application process, particularly concerning delays and rejections.
Grievance Redressal Committees (GRCs) constituted at the zonal level, led by the Principal Chief Commissioner/Chief Commissioner of CGST Zones, are responsible for resolving these issues.
Taxpayers can raise grievances by emailing the designated email address publicised by the Principal Chief Commissioner/Chief Commissioner of their CGST Zone. The email should include ARN details, jurisdiction (Centre/State), and a brief description of the issue.
If a grievance pertains to State jurisdiction, the office of the Principal Chief Commissioner/Chief Commissioner will forward it to the concerned State jurisdiction and send a copy to the GST Council Secretariat.
The grievance email should contain the Application Reference Number (ARN), jurisdiction details (Centre/State), and a brief explanation of the issue.
In such cases, the applicants will be suitably advised regarding the proper queries raised by the officer.
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