Ways to get refund?

Hii all ....

one of the client had filed the ITR for AY 13-14 and just after that he revised the same as income from FD which was being reflected in 26AS was not shown..

after that both the ITR V copies sent by speed post and duly received within time.

Now the ITR is not processed even after 9-10 months of receipt if ITR V copies..thereby no refund generated yet.

QUESTION:

can anyone please tell me that what should be done now so that ITR is processed and refund is issued to the client..?

thanks