Payment Amount not reflected in cash ledger

Mebawansuk Nongkynrih (162 Points)

10 January 2020  
sir

we have made payment for GST TDS and the same is debited from our current account , so we are not able to file the return. we have also try grievance from GST portal but otp could not generate, so, sir can you please give some help or any solution to solve this problem.

is there any penalty regarding this, because till last date we are still not able to file the return becaus of this problem. though payment has already been made before the due date.