Invalid login credentials

GIBY BABU (26 Points)

25 June 2022

sir after changing the mobile no of authorized signatory not able to login using old credentials,what will do

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23 Replies

Rizwan (GST Practitioner) (178 Points)
Replied 25 June 2022

Use forget password option with new mobile number

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Eswar Reddy S (CFO- at NHTF) (54411 Points)
Replied 25 June 2022

Is it income tax or GST or any other ?

1 Like

CA Rashmi Gandhi (Chartered Accountant) (83560 Points)
Replied 25 June 2022

Not possible that login failed just due to change in number. May pe password change, go for forgot password option.

1 Like

Eswar Reddy S (CFO- at NHTF) (54411 Points)
Replied 26 June 2022

GST ?

CA Rashmi Gandhi (Chartered Accountant) (83560 Points)
Replied 26 June 2022

You already asked, now wait for response.

GIBY BABU (26 Points)
Replied 26 June 2022

GST sir,can not use forget password option because user name also became invalid.The issue solved by using first time login option

Eswar Reddy S (CFO- at NHTF) (54411 Points)
Replied 26 June 2022

Okay👍🏻👍🏻

CA Rashmi Gandhi (Chartered Accountant) (83560 Points)
Replied 26 June 2022

So, it was first time.... Okay

Eswar Reddy S (CFO- at NHTF) (54411 Points)
Replied 26 June 2022

Giby Babu ,

You have quoted that old credentials are not working.

Is it first time registration or amendment in registration?

CA Rashmi Gandhi (Chartered Accountant) (83560 Points)
Replied 26 June 2022

There is option to change old user id and password through department by changing your number and mail id

Eswar Reddy S (CFO- at NHTF) (54411 Points)
Replied 26 June 2022

Then how it is first time registration?

CA Rashmi Gandhi (Chartered Accountant) (83560 Points)
Replied 26 June 2022

But for that you have to generate user id and pwd through first time login

Eswar Reddy S (CFO- at NHTF) (54411 Points)
Replied 27 June 2022

Changing authorised signatory , What does it mean ?

First time Reg ?

CA Rashmi Gandhi (Chartered Accountant) (83560 Points)
Replied 27 June 2022

When you didnot have your user id and password and you can't reset both as mobile number and email id doesnot belongs to you, then you apply to department for new user id.

On generation of new user id you have to login under first time login option .