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Gst return filling related

Praveen Jain (Accounts Manager) (123 Points)

01 August 2017

Cant able to access "Return Dashboard" & Electronic Cash / Credit Ledget" in gst portal. It is showing "Your session is expired or you don't have permission to access the requested page. Click here to Login."

Why ??

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7 Replies

Gopal Kumar Gupta (Accounts & Tax Consultant) (206 Points)
Replied 01 August 2017

may be busy of server

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Arunkumar G (8 Points)
Replied 02 August 2017

Server busy is not the problem..

Because few other concern of mine working perfectly.

Even I'm facing same problem. I have sent mail about this problem to get help portal. If I find any solution I'll share. Tried calling GST customer care they don't have any solution for it. They asking me wait nd check again.

Arunkumar G (8 Points)
Replied 02 August 2017

Even I'm facing same problem. Today I checked my GSTIN using search taxpayer option under user service under service menu in GST website. Status of my provisional ID is provisional. it's not changed to active. It should be active. After completing registration process, I have received mail stating your provisional ID will be turned to active when GST comes into force. But so far it's not changed. So today I mailed to gst help desk portal to change my GSTIN status to Active. There are other concerns which are working fine in gst website I can access everything in that like electronic cash ledger nd returns option. Those companies provisional ID status is active. So you please try to mail GST help desk with ARN NUMBER and GSTIN asking them to change status to ACTIVE. I have mailed them today morning nd do far no reply from them. Let's wait nd see for three to four days.

Praveen Jain (Accounts Manager) (123 Points)
Replied 02 August 2017

I have mailed to GST helpdesk.

Arunkumar G (8 Points)
Replied 04 August 2017

I have got automated reply from GST Help desk.

I called customer care with ref ID they said it will rectified with four to five days.

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praveen kumar (2 Points)
Replied 29 August 2017

I'm also facing the same issue. I couldn't file my return because of this issue. Could you please share their Customer care number? I tried the one available on GST website, but call is not getting connected.