Feedback showing partial submitted - ecampaign

Others 2879 views 9 replies

I got a message like some high value transactions not in line with ITR filed. I was asked to submit feedback in AIS for all expected data. I did that. However, the overall status is partially summited.  I then selected all optional rows and also provided feedback. Still status is partially submitted.

Inline help says status will be properly taken as submitted once preliminary feedback as well as AIS feedback is done. However, I did not find anywhere preliminary feedback?

I am missing anything? Can someone guide.

I have checked 5 times. All rows have been provided with feedback. Not even a single one is missed.

Thanks.

Replies (9)

I raised a ticket and was told that the online site shows only 100 rows per header. I have less than 100.

I was asked to use offline utility. I downloaded the utility, the AIS json file but the contents are totally read only. I can not edit anything hence nothing can be exported. All the data I submitted online can be seen as is therein but all read only.

 

If anyone has any comments or suggestions please share.

While no one responded to my query on this forum I raised another ticket nearly a month ago and uploaded the JSON file extracted  from AIS.  The json file clearly shows all rows updated. still status is partially submitted.  it's nearly a month and ticket is still open. they are still not able to figure out the issue.  at least i am happy that they have some honesty left not to blindly close the ticket giving vague reasons

 

 

It's now more than 10 months since I opened a ticket and the ticket is still open.

The IT of IT department still have not figured out where the goof-up is.

I am stunned. But I appreciate the honestly that they still have kept the ticket open and I have a written mail that they are working on it.

Today i also submitted feedback but it shows same partially submitted

There's a major tech glitch in it. Classic example of poor design and lack of testing and release in production.

File a complaint in the AIS

Finally after one year it's fixed!

Can you share how to fix it?


stumble guys

Today I got same notice & I submitted response

It is showing partly submitted 

Any help on this from any one on this forum


CCI Pro

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