Error while filing ITR 2

Quick Summary
Users are encountering validation errors while filing ITR 2, particularly with the residential status field and greyed-out options in the utility. Some users have found success after re-downloading the utility or by using specific Excel and Windows versions. Common issues include selecting the nature of exempt allowance in the Salary schedule and ensuring all dates are filled in the Capital Gains schedule. Pre-validating bank accounts and using updated browser versions like Chrome or Edge are also recommended.

I am also getting same error , how to resolve it ?

 

@ Rupali Lipare

You go to salary schedule, go to exempt rows and delete all the exempt rows, no need to put any zero etc.

Then confirm.

Then go to validation, and create your json.

If you still face some new problem, come back to this thread and write it for help

File online working  very good

ITR-2 errors on the portal usually come from a few known places. Check these first.

Schedule Salary: nature of exempt allowance must be selected from the dropdown (not just typed in). This is the most common blocker people miss.

Capital gains schedule: ensure all dates are filled in, especially Jan 31 2018 grandfathering date for listed equity LTCG. Blank mandatory fields in Schedule CG will fail validation.

Bank account: pre-validate the refund bank account under My Profile before reaching the final submission step.

JSON utility: if you are using the offline utility, download the latest version from the portal. An older cached version may have an outdated schema.

Browser: use Chrome or Edge. The JSON upload flow has known issues on Firefox.

If portal errors keep blocking you as July 31 approaches, a CA can file using DSC without you needing to navigate the portal. This [tax saving guide for new regime FY 2026-27](https://taxgarden.in/blog/tax-saving-under-new-tax-regime-fy-2026-27-strategies-india) is also useful while your return is open, to make sure you have not missed any deductions before you submit.

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