Fellow CAs,
Quick question for those with e-commerce seller clients (Amazon/Flipkart/Meesho):
How often do your clients call you because:
- Their invoice got rejected on the seller portal
- Payment is on hold due to "GST mismatch"
- They don't understand what's wrong
And how do you currently handle it?
In my practice, this happens 2-3 times a month. Client uploads 50-100
invoices, 1-2 get flagged, they panic.
Most common errors I see:
1. CGST+SGST used for interstate sale (should be IGST)
2. Tax calculation wrong (rounding errors)
3. CGST ≠ SGST (they must be equal)
Takes me 1-2 hours to manually review and explain.
Curious:
- Is this common for you too?
- How do you bill for this (emergency call-out vs included in retainer)?
- Any tools/checklists you use to prevent this?
I'm working on a pre-validation system clients can use before upload
(saves them holds, saves us reactive work). Would that be useful in
your practice?
Looking forward to hearing your workflows.
CAclubindia
