Before puchase of samsung mobile phone

746 views 4 replies

Rashid

Partner

322 Points Joined June 2012

All CCI frnds & members

My samsung S-5380 cell has some defect due to this
cell automatically switch off when power on.

Before that I have been already given to the service station for
repairing six to seven times.
Service station's staff always says that no problem after this
servicing but i face problem again and again

Last time the Customer care excutive told me next time we replace your cell phone.

Now my cell are in service centre & they told me Samsung have not any Policy to replace theire products they only provide

repairing & sevicing.

So all CCl memebrs & frnds What can i do now ?

Plz reply

Replies (4)

HARI KRISHNA

B.COM ACA CMA

412 Points Joined February 2010

OK WE WILL BE AWARE WHEN WE PURCHASE SAMSUNG MOBILES

Ajay Mishra

Company Secretary

74352 Points Joined March 2009

Thanks dear for sharing........

I will always care before purchase.............

Rashid

Partner

322 Points Joined June 2012

Samsung CEO's office new mail to me.

All cci members and Frnds Plz read this mail and reply now what can i do ?

Dear Mr. Mustafa,

Samsung Namaskar!

Thank you for contacting our CEO’s Office.

We are in receipt of your feedback and have noted down your concern.

We feel sorry for the inconvenience caused to you.

Please be advised that your feedback is important to us and is being reviewed carefully.

With reference to your mail, we tried to call you but not able to contact. As per company policy refund/ replacement is not possible. In future if you will face any problem feel free to write us and we will resolve your issue on priority.

We hope this information will be useful to you.

For further assistance you may contact SAMSUNG Customer Contact Centre at 3030 8282 or 1-800-11-0011 (toll free).

Thanking you and assuring you of our best services always.

With warm regards,

CEO’s Office
Samsung India Electronics Pvt. Ltd.