The Systematic approach to Selection

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MEANING AND DEFINITION

Selection is the process of picking individuals (out of the pool of job applicants) with

requisite qualifications and competence to fill jobs in the organisation. A formal definition

of selection is:

It is the process of differentiating between applicants in order to identify (and hire)

those with a greater likelihood of success in a job.

Although, some selection methods can be used within an organisation for promotion or

transfer, this chapter focuses on selecting applicants from outside the organisation.

Recruitment and selection are the two crucial steps in the HR process and are often used

interchangeably. There is, however, a fine distinction between the two steps. While

recruitment refers to the process of identifying and encouraging prospective employees to

apply for jobs, selection is concerned with picking the right candidates from a pool of

applicants. Recruitment is said to be positive in its approach as it seeks to attract as many

candidates as possible. Selection, on the other hand, is negative in its application in as much

as it seeks to eliminate as many unqualified applicants as possible in order to identify the

right candidates.

According to Dale Yoder, “Selection is the process in which candidates for employment

are divided into two classes those who are to be offered employment and those are not.”

Selection means a process by which qualified personnel may be choosen from the

applicants as possible in order to identify the right candidates.

PURPOSE OF SELECTION

The purpose of selection is to pick up the most suitable candidate who would meet the

requirements of the job and the organization best, to find out which job applicant will

be successful, if hired. To meet this goal, the company obtains and assesses information

about the applicants in terms of age, qualifications, skills, experience, etc. The needs of

the job are matched with the profile of candidates. The most suitable person is then

picked up after eliminating the unsuitable applicants through successive stages of

selection process. How well an employee is matched to a job is very important because it

directly affects the amount and quality of employees work. Any mismatch in this

regard can cost an organization a great deal of money time and trouble, especially, in

terms of training and operating costs. In course of time the employee may find the job

distasteful and leave in frustration. He may even circulate 'hot news' and juicy bits of

negative information about the company, causing incalculable harm in the long run.

Effective selection, therefore, demands constant monitoring of the ‘fit’ between people

and the job.

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ROLE OF SELECTION

The role of selection in an Organisation’s effectiveness is crucial for at least, two reasons:-

 

First, work performance depends on individuals. The best way to improve work

performance is to hire people who have the competence and the willingness to work.

Arguing from the employee's viewpoint, poor or inappropriate choice can be

demoralising to the individual concerned (who finds himself or herself in the wrong job)

and de-motivating to the rest of the workforce. Effective selection, therefore, assumes

greater relevance.

Second, cost incurred in recruiting and hiring personnel speaks volumes about the role of

selection. Here is one instance to prove how expensive recruitment has become. Pepsi had

gone on a crash recruitment drive. Six people from the company took over the entire

Oberoi Business Centre in Bombay for six days; 3000 applications in response to an

advertisement issued earlier were scanned; applicants were asked to respond by fax within

100 hours; finally, the short listed persons were flown in and interviewed. Quite an

expensive affair by any standard.

Costs of wrong selection are much greater. Figure 1 shows four possible outcomes of a

selection decision. Two of these—'true positive' ('high hit') and 'true negative' ('low hit')—

are right selection decisions. The other two outcomes represent selection errors. In the

'false positive error', a decision is made to hire an applicant based on predicted success,

but failure results. In 'false negative error', an applicant who would have succeeded is

rejected based on predictions of failure. In either case, selectors will have erred. They may

remember that the selection successes will be written in sand and failures in stone.

An organisation with a false positive error incurs three types of costs. The first type is

incurred while the person is employed. This can be the result of production or profit

losses, damaged company reputation, accidents due to negligence, absenteeism, and the

like. The second type of costs is associated with the training, transfer or terminating the

services of the employee. Costs of replacing an employee with a fresh one----cost of hiring,

training and replacement—constitute the third type of costs. Generally, the more important

the job, the greater the cost of the selection error.

 

Complete details can be studied with the referred attached file


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