THE ASSESSE FILES REGULAR RETURNS

pls note the efiling log in have been locked due to reasons not known.
An amount is due to be paid ..
Pls clarify how to unlock the above mode.
Replies (2)
Quick Summary
Users are experiencing locked e-filing logins, preventing them from submitting regular returns and making payments. It appears that re-submitting documents may be a mandatory step to resolve this issue. The advice given is to visit the IT department and contact jurisdiction officers for assistance.

Visit I. T department and contact with jurisdiction officers.
No as per my knowledge the documents needs to be submitted again.
It's a mandatory exercise.

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