Re-credit of GST refund not admitted

A business is experiencing a delay in the re-crediting of a GST refund amount that was disallowed by the nodal officer. Despite the order being issued three months ago, the funds have not been returned to their ECL account. The nodal officer is unable to provide a clear reason, citing a 'MAHAGST B.O. SYSTEM TECHNICAL ISSUE' in response to an RTI query. The advice given is to press the officer for a genuine reason for ineligibility or to demand a refund if the issue is indeed technical.