Itr e verified but not processed

If your Income Tax Return (ITR) was e-verified on January 13th, 2021, for AY 2020-21, but hasn't been processed and shows no demand on the portal, you should file a grievance. The recommended procedure is to log in to the Income Tax portal and navigate to the 'Submit Grievance' section. Contacting the department directly via calls or letters is often considered a less effective approach.