Income tax deduction u/s 80 G

Hello Friends,

When i contacted my Payroll Processing center with respect to tax deductions U/s 80G against my salary income, i have got the below reply.

"No deduction is to be made from the salary income in respect of any donations for charitable purposes under section 80G, in respect of such donations will have claimed by the employee at the time of individual return filling only."

Please advise me if that is correct and any remedy available for that now apart from claiming deduction at the time of individual return filing.

Thanks

Best Regards,

Ragav