Gratuity Exemption Error while filing ITR-2

I have the same issue. The amount (9L) claimed under exemption 10(10)  is the same as the amount shown below salaries 17(1) under subhead Gratuity. 

Yet, the following error shows.

ITR validation error: "Exemption u/s 10(10) for gratuity shall not exceed income offered under the head salary under sub head gratuity receipt and cannot exceed Rs20 lakhs"

Hi, I am also getting the ITR validation error: "Exemption u/s 10(10) for gratuity shall not exceed income offered under the head salary under sub head gratuity receipt and cannot exceed Rs20 lakhs" while submitting ITR2.

It is not even allowing me to put a bare minimum amount of Rs.1

I already filed a grievance in the IT Website and they promptly replied advising to put "Gratuity" breakup under 17(1). But even with that also error is not resolved.

Looks like a bug in the IT filing Web application related to ITR2.

You may also please file a grievance so that IT department will look in to this matter.
 

@ Vinod A S

Yes I have written to ITR.helpdesk @ incometax.gov.in explaining the problem already.

I got the same reply as you asking to give the breakup in salary including gartuity , which I already had done.

Howewer I noticed that if I fill ITR-2 using excel utility and do the validation this error is not seen and I am able to generate JSON file using excel utility and I am planning to submit this JSON file in ITR site.

If lucky we may not encounter this error while submitting JSON file in ITR website.

Try Offline Utility.

This is a work around for the gratuity issue. Please remove the gratuity amount from exemption from initial screen. Claim the exemption in schedule salary itself - by using "Any Other " under exemption option and in the descripttion field you can mention the descripttion of exemption as mentioned earlier.

Update: Issue resolved. I was able to file using the offline utility.

Got this suggestion from ITR helpdesk: Delete all the temporary files from your system, clear the cache memory and the cookies . How to delete the cache files and cookies? Press ‘Ctrl + Shift + Delete’ > check the cookies and cache > Click OK Retry now.

Didn't try this, but might also work. 

I have the same issue. The amount (9L) claimed under exemption 10(10)  is the same as the amount shown below salaries 17(1) under subhead Gratuity.  Yet, the following error shows.

 

@ E Cherian,

The solution you have provided worked! I was able to file the ITR2 successfully after clearing the cache and cookies from the browser.

Thank you so much. Hope this will be helpful for others in the forum.

@ E Cherian,

Yes . this seems to work.

Only clearing Cache is enough , worked in my case.

Thanks a lot

I have similar issue for ITR 2 - Gratuty payment received and reflected in form 16 still getting error as below 

Hi Cherian

same error appearing this year while gratuity filing.

my auditor say cleaning cache didn't work...

Kindly advice