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Failed to establish connection to the server . kindly restart the emsigner

vishak (accounts) (488 Points)

26 January 2017

Sir, While i Try to Submit Gst entrolment application With DscThe following Error Showing "Failed to establish connection to the server . Kindly restart the Emsigner" What is the solution ?M using Windows 7,Java 7,and installed Emsigner? What is the solution for this ?

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62 Replies

Suresh (Learning) (155 Points)
Replied 26 January 2017

Hello,

Which Browser you are using? Try it in Internet Explorer, you will not get the error.

venkat (CA ) (1518 Points)
Replied 26 January 2017

Even I faced the same problem while uploading DSC it's because of the website problem .u must first register the DSC and then try it at morning around 7-8 am when stress on the server is less it worked for me update java to latest version it will be done

Ajit Hegde (CA - Final) (1367 Points)
Replied 26 January 2017

It is not java problem. You have run the emsigner in the background before trying to sign. Double click the emsigner icon created on the desktop, you ll get a pop saying emsigner started successfully

Now try to sign digitally. Even if doesnt happen now, go to desktop-click on show icons on the right hand bottom cornor-click on emsigner icon-stop service-double click on emsigner desktop icon again. It should happen

3 Like

Sanjay S (Chartered Accountant) (1375 Points)
Replied 26 January 2017

ERROR - "Failed to establish connection to the server . Kindly restart the E-msigner"

This is turning out to be a common error when it comes to the GST Migration Process. I hope you have already installed the E-msigner utility and the same is kept running in background.

Here's what I did to get around this error:

1. Download and Install the latest version of Java. (I guess the latest version happens to be Java Version 8 Update 121)

(Your current version is 7.0. This is too outdated to be working).

2. Open Internet Explorer 10.0 or above. (Mine was IE 11.0.9600)

The above two steps usually do the trick for many. But if it doesn't, then you may continue to step 3.

3. Now Type - www.java.com/verify into the address bar. This will take you to the 'Verify java' webpage. Here you have to click on "AGREE & CONTINUE".

4. Once this is done, it will take some time. In 1-2 minutes, a security warning pop-up will appear. Click on CONTINUE. And in the next pop-up, if any, click "RUN".

5.It will tell you that your java applets are up-to-date. If it shows that you are also having older versions, then click on UNINSTALL OLDER VERSIONS".

6. After Step 5 is done, You have to close and reopen the IE browser. Then you may try to 'Register the DSC on GST.GOV.in'.

By performing the above steps, I was able to complete the registration process.

If you're still getting some errors, then also do the following:

7. Install the e-token drivers (Insert the disc that came along with the DSC token.)

8. Open the e-token client/software that you just installed. (You can type the name into the START menu, since you are using Win 7)

9. Click on view certificate. If there is an INSTALL CERTIFICATE button shown against your token name, in the software, then do click on that button.

10. Once you have completed. you have to close and reopen the IE browser. Then try to Register DSC.

11. If after Step 10, you still have a problem/error on the GST webpage, then restart your computer and then try logging into GST webpage again.

The above steps pretty much solves the GST Regn errors for most people.

HOPE THIS HELPS.

1 Like

mayank (article) (23 Points)
Replied 29 January 2017

start e m signer as run as administrator first

vijay khatavkar (2 Points)
Replied 13 April 2017

it wont work also after usinf internet explorer

Pulkit sharma (CA Practice ) (847 Points)
Replied 17 April 2017

The issue seems be due to dual portal usage. I have given solution for DSC error on knowyourgst portal.

RAJENDRA LODHA FCA (CA PRACTICE) (234 Points)
Replied 21 April 2017

Sir, I have done all the process again and again but same problem continue. There is no solution I got it. Please suggest any other technical solution so that DCS can be registered. I am using Windos 10

Thomas (self) (27 Points)
Replied 24 April 2017

Right Click Emsigner icon on desktop. -> Properties-> Compatibility- > Change Settings for all users-> tick Run this programme as an administrator-> Apply_>OK -> OK.
Restart the system and try again

1 Like

vivek verma (ARTICLE) (28 Points)
Replied 25 April 2017

sir, i have done every thing but failed to register dsc what to do now......

Ajay Masaun (CA ) (133 Points)
Replied 05 June 2017

100% Tested Solutions for register of Digital Signature at : gst.gov.in (OS Windows 8)

Error 1 : Failed to establish connection to the server
Kindly restart the Emsigner Click here to troubleshoot.
For Chrome Browser:
1. Open Settings
2. Click -> Show Advanced Settings
3. Click -> Content Settings
4. Click -> Manage exceptions (JAVA)
5. Add https://127.0.0.1:1645
6. Done
7. Close the Browser and Emsigner,
8. Restart with Run as administrtor
9. Login to gst.gov.in portal and try again.

For Firefox
1. Open Options
2. Click -> Security on Left Panel
3. Click -> Exceptions
4. Add https://127.0.0.1:1645
5. Save Changes
6. Close the Browser and Emsigner,
7. Restart with Run as administrtor
8. Login to gst.gov.in portal and try again.

Error 2 : Invalid Data Click here to troubleshoot.
Restart the Browser and Emsinger

Sorry! Digital Signature Certificate Missing Please plugin the token & click on process to proceed with signing
Solution: You need to buy digital signature if you donot have one. currently e-mudhra is issuing digital certificates at Rs. 1267 for 1 year. Once you registered and got USB token of digital signature, please plug in to usb port and re-run the server and submit the application with DSC Signgnature.

1 Like