a firm supply some goods to customer but due to some reason it was cancelled by customer and firm refund the 80% amount and charge 20% as cancellation fees how do we record it ?
Replies (9)
Quick Summary
This discussion explores how to account for cancellation fees when a customer cancels an order. The main question is whether to reverse the entire sale and book the fee as income, or to reverse only 80% of the transaction. Participants suggest methods for recording the 20% cancellation charge, including raising an invoice for the fees.
What is everyone talking here. There is assurance type warranties and service type warranties and cancellation provisions involved here. Plus customer options!
I want to ask that whether the whole transaction of sale is reversed and then we book the cancellation charges as income ,or just reverse the transaction at 80%