Business communication

*RENU SINGH * (✩ §m!ℓ!ñġ €ม€§ fℓม!ñġ ђ♪gђ✩ ) (21627 Points)

27 November 2011

A big hiiii to all !!!!!!!!!

This is November month. And I am trying a different tack. So, I am going to talk about communication skills. With good communication skill a person can gravitate people towards himself with ease.

So here are some points , which will surely be helpful while doing business communication :-

A bit preparation -

Before communication, we must do a bit of preparation. Our ideas must be clear and concise about what we really want to say. So it will be a good idea to jot down all key point on paper. So that, we can discuss them topic by topic. In this way, we can present our point in logical order . In addition we don’t need to jump over topics.

It will be more good if we can rely on our memory.

Confirm information -

Sometime we want to confirm about what we have heard. Asking something again can really cause a disturbance. Sometime the information can be cumbersome to be remembered. In such situation , confirmation method really work good.

If someone says “ I can meet you at 5.30pm tomorrow.”

Your answer to confirm the same will be “ Right, 5.30”

Or yes, I’m free on 5.30.

In this way , you are not asking the person to repeat his words. But still your information is confirmed.

Limit options …

If we keep too many options, then our discussion will be open- ended. Just look at the below sentence and then you can easily get a picture of what I want to convey .

1^st example :- Did you done your audit work ?

Or this can be :- Did you checked all voucher and balance amount of fixed assets ?

It should be noticed that courtesy is not hampered during limiting options. Otherwise, It can distort your image easily and you can be treated as dominating character.

Message –

Sometime we need to just leave a message for the person either on phone or e-mail. It should be noted that your information should be in proper order to make it more presentable. The order can be –

Your name
Your company’s name
Your purpose
Your contact no.

Writing a message carefully become more prominence when the information is critical and clumsy. And , it become more embarrassing sometimes, when the receiver say “ sorry , I can’t understand what you said”