How to write an encouragement letter:
Encouragement letters can have a very powerful effect on others. The perfect letter may express sincere support and inspire others to accomplish great things.
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When writing letters of encouragement, keep the tone positive, and focus on what has been or can be achieved. Avoid direct or implied criticism.
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Encouragement is most needed after a disappointment or setback, and written encouragement can be very powerful in these circumstances. It gives the reader something to keep, share, and review.
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Demonstrate a tone of genuine appreciation in your encouragement letter.
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Be careful to avoid strong language that might discourage readers.
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Offer your reader help if assistance is appropriate and genuinely available.
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A good time to encourage your reader is after he or she has successfully completed a task. The written word has a motivational power that casual comments do not have, and a positive letter can motivate the reader to even higher standards of excellence.
With encouragement letters you can:
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Lend support or reassurance after a disappointment or setback.
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Encourage or motivate someone to keep up the good work.
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Motivate a coworker or employee to achieve even greater accomplishments.
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Suggest to someone that he or she try something new or pursue a new opportunity.
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Encourage a person to increase sales or decrease overhead, etc.
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Advocate legislation.
How to write a letter to request an endorsement:
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State who you are, the name of your company or organization, and your position or role. Remind the reader of your relationship to him/her, if necessary.
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Use clear, specific language to request the endorsement (clearly describe what it is that you would like endorsed).
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Explain why you are requesting the endorsement, what it will be used for, why you feel that the endorsement is necessary or why you merit receiving the endorsement, and so forth.
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Include guidelines for the format, length, or content of the endorsement letter. Also, indicate anything else that the reader needs to do to provide the endorsement, such as filling out attached forms and the like.
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Indicate by when you need the letter of endorsement.
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Consider providing a preaddressed, stamped envelope with your request letter if the endorsement letter is to be mailed.
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If you plan to make a follow-up call to the reader, indicate in your letter when you intend to do so.
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Thank the reader for considering the endorsement.
How to write a letter to give an endorsement:
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Indicate what or who it is that you are endorsing.
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Substantiate (or give reasons for) your endorsement.
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If you are endorsing a person for a particular position, role, job, etc., include how long you have known the person, in what capacity, the positive qualities of the person that make him/her a suitable candidate for endorsement (including accomplishments and abilities), etc. Be as specific as possible.
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If necessary, indicate the next step that should be taken or what will happen next. Include a time frame, if appropriate.
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You may want to include your contact information and offer to give further information upon request.
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Conclude your letter by summarizing the reasons for the endorsement and by restating your endorsement of the person or project, etc.
How to write an error letter:
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If you have made an error, write your letter as soon as possible after the unfortunate incident. Focus on actions you will take or have taken to rectify the situation rather than the damage you may have caused. Accompany your apology with a promise of compensation or restitution. A sincere apology can go a long way to winning back a disgruntled customer.
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The tone of your letter should be very considerate and respectful because you have probably caused some inconvenience.
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Words such as "oversight" and "error" help keep the mistake a minor issue.
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When writing this letter, be concise and polite.
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Don't apologize unless you plan to take full responsibility, and don't blame anyone.
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Do not blame your reader.
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If you have sent a collection or similar letter by mistake, you should apologize for your error and acknowledge any inconvenience you may have caused. You should also state the current condition of the customer's account.
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When a customer complains about an error, or if an error affects several people, it is wise to take the time to explain and to apologize to all involved. The letter needs to be detailed enough to explain what happened, but it should not be lengthy.
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The person who corrects the error or makes the revision should notify others involved so that everyone has the same information.
How to write an error letter when someone else made the error:
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This letter should be brief and straightforward, and it should give sufficient detail to support your contention that an error has been made. Explain how the error should or will be corrected.
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Keep in mind that most errors are unintentional, and remember that most businesses want to address and clear up their customers' complaints quickly. Also, understand that the person who reads this letter may not personally be responsible for the problem.
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If a customer has made a mistake in stating a supposed error, explain why the person's claim or assertion is incorrect, and at the same time seek to retain the customer's business and goodwill.
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Since you probably want to resolve a problem rather than simply disagree, avoid making accusations. Refrain from using aggressive language.
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Remember to communicate facts, not anger or frustration, and don't insult the reader. Remain courteous and stick to the point.
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Your letter should communicate clearly, but respectfully, that you are dissatisfied with the service you have received. If the company has repeatedly given you bad service and refuses to correct the situation and you feel your only recourse is to pursue legal action, voice your feelings in a tactful but firm way.
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If two or three letters sent to lower level managers do not resolve the problem, send one to the president or CEO of the company or organization.
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If the problem remains unresolved, you may wish to state in a later letter what action you will take, but only if you are prepared to follow through
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