Issuance of digital insurance policies by insurance companies via Digilocker

Last updated: 10 February 2021

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The IRDAI has issued a circular advising all insurance companies to integrate with Digilocker. This initiative, part of the Digital India program, aims to provide policyholders with digital copies of their insurance policies. By using Digilocker, insurers can reduce costs, improve service delivery, speed up claims processing, and enhance the overall customer experience.

INSURANCE REGULATRORY AND DEVELOPMENT AIUTHORITY OF INDIA Ref. No: IRDAI/INT/CIR/ DGLKR/030/02/2021 Date:09-02-2021 CIRCULAR To All Insurers excluding GIC Re, FRBs and Lloyds (India) Re: Issuance of digital insurance policies by insurance companies via Digilocker Digilocker is an initiative under the Digital India program by the Government of India where citizens can get authentic documents/ certificate in digital format from original issuers of these certificates. It aims a

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FAQ :

Digilocker is a digital document wallet initiative by the Government of India under the Digital India program, allowing citizens to store authentic digital versions of their certificates and documents issued by original issuers.

It aims to reduce costs, eliminate complaints about non-delivery of policy copies, improve service turnaround times, expedite claims processing, minimise disputes and fraud, and enhance customer contactability, leading to a better customer experience.

Insurers are advised to enable their IT systems to interact with Digilocker and inform their retail policyholders about its use for storing policy documents.

Yes, insurers are advised to enable a process for policyholders to place their insurance policies in their Digilocker.

The Digilocker team in NeGD (National e-Governance Division) will provide necessary technical guidance and logistic support. Contact details are available in the annexed brief.

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Notification No : Ref. No: IRDAI/INT/CIR/ DGLKR/030/02/2021
Published in Miscellaneous
Source : https://www.irdai.gov.in/admincms/cms/whatsNew_Layout.aspx?page=PageNo4371&flag=1

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