Issuance of digital insurance policies by insurance companies via Digilocker

Last updated: 10 February 2021

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The IRDAI has issued a circular advising all insurance companies to integrate with Digilocker. This initiative, part of the Digital India program, aims to provide policyholders with digital copies of their insurance policies. By using Digilocker, insurers can reduce costs, improve service delivery, speed up claims processing, and enhance the overall customer experience.

INSURANCE REGULATRORY AND DEVELOPMENT AIUTHORITY OF INDIA

Ref. No: IRDAI/INT/CIR/ DGLKR/030/02/2021

Date:09-02-2021

CIRCULAR

All Insurers excluding GIC Re, FRBs and Lloyd’s (India)

Re: Issuance of digital insurance policies by insurance companies via Digilocker

Digilocker is an initiative under the Digital India program by the Government of India where citizens can get authentic documents/ certificate in digital format from original issuers of these certificates. It aims at eliminating or minimising the use of physical documents and will enhance effectiveness of service delivery, making these hassle free and friendly for the citizens.

2. In the insurance sector, Digilocker will drive reduction in costs, elimination of customer complaints relating to non-delivery of policy copy, improved turnaround time of insurance services, faster claims processing and settlement, reduction in disputes, reduction in fraud and improvement in customer contactability. On the whole it is expected that it will lead to better customer experience.

3. In order to promote the adoption of Digilocker in the insurance sector, the Authority advises all insurers to enable their IT systems to interact with Digilocker facility to enable policyholders to use digilocker for preserving all their policy documents.

4. The insurers should inform their retail policyholders about Digilocker and how to use it. Insurers are also advised to enable the process by which the policyholders can place their policies in the digilocker.

5. Digilocker team in NeGD (National e-Governance Division) under Ministry of Electronics and Information Technology shall provide necessary technical guidance and logistic support to facilitate adoption of Digilocker. A brief for on-boarding documents and contact details of resource persons in NeGD is annexed.

Sd/-

T.L. Alamelu

Member (Distribution)

FAQ :

Digilocker is a digital document wallet initiative by the Government of India under the Digital India program, allowing citizens to store authentic digital versions of their certificates and documents issued by original issuers.

It aims to reduce costs, eliminate complaints about non-delivery of policy copies, improve service turnaround times, expedite claims processing, minimise disputes and fraud, and enhance customer contactability, leading to a better customer experience.

Insurers are advised to enable their IT systems to interact with Digilocker and inform their retail policyholders about its use for storing policy documents.

Yes, insurers are advised to enable a process for policyholders to place their insurance policies in their Digilocker.

The Digilocker team in NeGD (National e-Governance Division) will provide necessary technical guidance and logistic support. Contact details are available in the annexed brief.

Guest

Notification No : Ref. No: IRDAI/INT/CIR/ DGLKR/030/02/2021
Published in Miscellaneous
Source : https://www.irdai.gov.in/admincms/cms/whatsNew_Layout.aspx?page=PageNo4371&flag=1

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