The National Consumer Helpline (NCH) has handled nearly 4,000 calls regarding the new GST reforms, with 69% of these being consumer grievances. The majority of complaints relate to milk prices, followed by electronics, LPG, and petrol, often stemming from misunderstandings about which goods have seen GST reductions. The Central Consumer Protection Authority (CCPA) is reviewing these issues, clarifying misconceptions, and taking action where necessary to ensure consumers benefit from tax reforms.
National Consumer Helpline receives 3,981 GST 2.0 related calls; 31% are queries and 69% grievances
NCH reports majority grievance related to Milk price, followed by electronic goods, LPG and petrol1,992 GST-related grievances have been forwarded to the Central Board of Indirect Taxes and Customs (CBIC)
In view of the implementation of the Next-Generation GST Reforms 2025, the National Consumer Helpline (NCH) has so far received 3,981 GST-related dockets, comprising 31 percent queries and 69 p
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FAQ :
The National Consumer Helpline (NCH) received 3,981 calls related to GST 2.0.
69% of the calls received by NCH were consumer grievances, while 31% were queries.
The majority of grievances pertained to milk pricing, followed by electronic goods, domestic LPG cylinders, and petrol prices.
No, fresh milk is already exempt from GST. UHT milk has also been exempted following recent GST rate reforms.
No, domestic LPG has continued at a 5% GST rate with no change in the applicable GST rate for household consumers.
No, petrol is outside the purview of GST, meaning its price is not affected by GST reforms.