Faceless Appeals launched by CBDT - Honouring The Honest



Quick Summary
The Income Tax Department has launched Faceless Income Tax Appeals, a new system designed to finalise all income tax appeals online. This initiative, part of the 'Transparent Taxation - Honoring the Honest' platform, aims to eliminate physical interaction between taxpayers and the department. The entire process, from initial allocation to the final order, will be conducted digitally, ensuring greater efficiency, transparency, and fairness. While most appeals will be handled facelessly, certain complex cases involving serious fraud or major tax evasion will be excluded.

The Income Tax Department today launched Faceless Income Tax Appeals. Under Faceless Appeals, all Income Tax appeals will be finalised in a faceless manner under the faceless ecosystem with the exception of appeals relating to serious frauds, major tax evasion, sensitive & search matters, International tax and Black Money Act. Necessary Gazette notification has also been issued today.

It may be noted that Hon’ble PM on 13th August, 2020 while launching the Faceless Assessment and Taxpayers’ Charter as part of “Transparent Taxation - Honoring the Honest” platform, had announced launching of Faceless Appeals on 25th September, 2020 on the birth anniversary of Pt. Deen Dayal Upadhayay. Also, in recent years the Income Tax Department has carried out several reforms in Direct Taxes for the simplification of tax processes and for ease of compliance for the taxpayers.

Under the Faceless Appeals, from now on, in income tax appeals, everything from e-allocation of appeal, e-communication of notice/ questionnaire, e-verification/e-enquiry to e-hearing and finally e-communication of the appellate order, the entire process of appeals will be online, dispensing with the need for any physical interface between the appellant and the Department. There will be no physical interface between the taxpayers or their counsel/s and the Income Tax Department. The taxpayers can make submissions from the comfort of their home and save their time and resources.

The Faceless Appeals system will include allocation of cases through Data Analytics and AI under the dynamic jurisdiction with central issuance of notices which would be having Document Identification Number (DIN). As part of dynamic jurisdiction, the draft appellate order will be prepared in one city and will be reviewed in some other city resulting in an objective, fair and just order. The Faceless Appeal will provide not only great convenience to the taxpayers but will also ensure just and fair appeal orders and minimise any further litigation. The new system will also be instrumental in imparting greater efficiency, transparency and accountability in the functioning of the Income Tax Department.

As per data with CBDT, as on date there is a pendency of almost 4.6 lakh appeals at the level of the Commissioner (Appeals) in the Department. Out of this, about 4.05 lakh appeals, i.e., about 88 % of the total appeals will be handled under the Faceless Appeal mechanism and almost 85% of the present strength of Commissioners (Appeals) shall be utilised for disposing off the cases under the Faceless Appeal mechanism.

FAQ :

The Faceless Appeals system is a new initiative by the Income Tax Department where all income tax appeals will be finalised online, without any physical interaction between the taxpayer and the department.

The Faceless Appeals system was launched on 25th September 2020.

Appeals relating to serious frauds, major tax evasion, sensitive and search matters, international tax, and Black Money Act cases are excluded from the Faceless Appeals system.

Cases will be allocated using Data Analytics and AI under a dynamic jurisdiction system, with central issuance of notices bearing a Document Identification Number (DIN).

Taxpayers will benefit from greater convenience, saving time and resources by making submissions from home, and receiving objective, fair, and just appeal orders.

Approximately 4.05 lakh appeals, which is about 88% of the total pending appeals at the Commissioner (Appeals) level, will be handled under the Faceless Appeal mechanism.




News posted by

Finance news reporter covering taxation, GST, income tax, business compliance, and economy updates. I simplify complex financial topics into easy-to-understand articles for professionals, taxpayers, and business owners on leading finance and tax platforms.

Click here to Login and post comments    OR



More »


Popular News





CCI Pro