CBIC Resolves Over 11,000 Public Grievances and Launches Swachhata Campaign 2.0

CBIC disposes off 11,284 public grievances and more than 2,082 public grievance appeals between Nov. 2022 and August, 2023, besides 195 outdoor campaigns across all CBIC field offices under Special Campaign 2.0 for Swachhata

With 86,000 files weeded out, CBIC largely transitions over to e-Office to reduce physical files

Special Campaign 3.0 for Swachhata with focus on minimising pendency of identified items of work from 2nd-31st October 2023

The Central Board of Indirect Taxes and Customs (CBIC) participated with great vigour in the Special Campaign on Disposal of Pending Matters (SCPDM), from November, 2022 to August, 2023. The special focus of the campaign was disposal of VIP references and Public Grievances. 80 VIP references, 11,284 Public Grievances and more than 2,082 Public Grievance Appeals were disposed off during this period. Moreover, a nation-wide cleanliness drive was also organised across all field offices of CBIC. 195 outdoor campaigns have been conducted till now.

During the campaign period, about 1 lakh files were reviewed, out of which about 86,000 files were weeded out. Over the course of the year, due to continuing efforts, CBIC has largely transitioned over to e-Office due to which the number of physical files have been reduced to minimal.

Another identified area of focus was disposal of old/unused office equipment and scrap material and thus freeing up additional space. During the campaign period from November, 2022 to August, 2023, approx. 9,909 sq. ft. of space freed up by disposing of unused material/scrap. The additional space so created was put to productive use.

In order to give further impetus to the exercise, in line with the priorities of the Government, CBIC will undertake the Special Campaign 3.0 from 2nd October to 31st October 2023 for institutionalising Swachhata (cleanliness) and minimising pendency of identified items of work. CBIC, along with its field offices across India shall strive to dispose of the identified references/ issues during the campaign phase 2nd-31st October, 2023. CBIC remains committed to ensuring cleanliness and enhancing the quality of public spaces maintained by it.