CBIC has provided clear guidelines for consumers who have not received the benefits of GST rate changes, enabling them to raise queries or complaints efficiently through official channels.
The FAQ, issued in this regard, is as follows
Q: Whom do I contact to raise queries/complaints regarding not receiving benefits of GST rate changes?
Please call National Consumer Helpline (NCH) via toll free number 1915 or WhatsApp at 8800001915. Complaints/queries can also be registered on the Integrated Grievance Redressal Mechanism (INGRAM) portal.
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