It means u got provisional id. Is your registration of IPCC done properly or anything like revalidation ? One of my friend face such problem because of registration.
They do not reply to emails. The helpline number is either busy or if it ring they do not pick it up. So either visit the regional office or try calling them. The people at the regional office generally pick up the call. They even can give you an answer for your revalidation query. By the way when have you revalidated your registration?