While filing 10F Form online -Party is not getting OTP

Hey Anil! If the party is not receiving OTP while filing Form 10F online on the Income Tax e-filing portal, here are some quick troubleshooting steps you can try:

Troubleshooting OTP Issues for Form 10F Filing:

1. Check Mobile Number:

   • Verify that the mobile number registered with the PAN or on the e-filing profile is correct and active.

   • The OTP is sent to the registered mobile linked with the PAN.

2. Network Issues:

   • Sometimes network delays or poor signal can delay SMS delivery.

   • Ask the party to check their network and wait for a few minutes before retrying.

3. Clear Cache & Cookies or Try Different Browser:

   • Sometimes browser issues block OTP delivery.

   • Clear browser cache or try filing from a different browser or device.

4. Use ‘Resend OTP’ Option:

   • Use the “Resend OTP” button after waiting for the timer to expire.

5. Avoid Multiple Attempts:

   • Too many OTP requests in a short time may temporarily block OTP sending.

   • Wait for 30-60 minutes before trying again.

6. Check DND (Do Not Disturb) Settings:

   • If the party has DND activated on their mobile, OTP SMS might be blocked.

   • Suggest disabling DND or contacting their telecom operator.

7. Contact IT Department Helpdesk:

   • If the problem persists, raise a ticket or contact the Income Tax e-filing helpdesk:

     • Helpline: _______________

     • Email: efilingwebmanager @ incometax.gov.in

8. Check Email OTP:

   • Sometimes OTP is also sent on the registered email; check spam/junk folder.