User id password Pls Help

I submitted Letter to Superintendent To reset my User id password because Consultants registered his own Email id now he denied to give user id

My problem - Superintendent told me he done his own job but i not received any new user id and password now Superintendent told it pending from GST portal you can contact with support I contacted to support but they told pls take follow up from you tax officer
Now pls tell me What I do pls help me