Urgent advice needed. please help :(

No need to worry. If she don't have taxable income in that year, she has to submit compliance under compliance menu after logging into income tax website. She don't need to submit income tax return if she don't need to file return

For more information and procedure to file compliance you check this link How to handle notice received for Non-Filing of Income Tax Return

If there is n personal taxable income of the concerned person since 2012 there need not be any issue. Login to efiling site and reply to the compliance notice. Also if possible write a letter in reply to this letter as to why return was not filed that year with reason and send the same by registered post to the address from where the letter has come. 

OMG thank you soooooo much both of you. Bless you two Prakash and Kaardata.

Hugs

Thanks guys, you are a sweet bunch.

The lady back home is elderly and is not tech savvy.

I just wanted to know if my friend could do this online efiling remotely from the UK. 

Thanks n hugs

Autumn

Wow, thanks again guys,

I have advised my friend and sent her your replies.

Bless you all. 

Hugs

Autumn