Updating Primary contact details

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602 Points Posted on 17 July 2021
I tried several times to update primary
contact details, instead of receiving two OTP, always received one either on my mobile or email id. Never did I receive both OTP at the same time . Resulting in failure to update profile.

spoke to call centre, they claim to have escalated the issue, asked me to keep trying and if it's unsuccessful to redo on Monday.

Does anyone have any solution to my problem. Please suggest any solutions.

Thanks,
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On 17 July 2021 at 12:49 Report
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Quick Summary
This user is experiencing difficulties updating their primary contact details because they are only receiving one One-Time Password (OTP) at a time, either to their mobile or email, never both. This prevents successful profile updates. Despite contacting customer support and being advised to keep trying or retry later, they are seeking alternative solutions from the community.

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STUDENT
1631 Points Posted on 17 July 2021
No solution, Try other time.
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On 17 July 2021 at 12:52
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602 Points Posted on 17 July 2021
I will try after few weeks.
1 Reply
On 17 July 2021 at 14:15

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