Mr. Vikas Bhatnagar, CA,CS
I am very much 'surprised' to hear from a person with such professional qualifications.
To me they are not mature enough to handle this job.
The reason is simple. Whenever I ask any simple ? like status of a particular statement (when 4 corr. files are processed 1 is pending for the past 6 (six) months. They asked me to send scanned copy of the original return Token No. Then I verified again and again whether I have given wrong No.
Like this whether relevant OR Not they are asking copy of the original Token No. (this I mentioned good No. of times in these columns)
At present when I try to download a consolidated file for the year 2012-13 for filing corr. file 2 nad time I am getting an error message saying that the file is not available. How is this file not available. Why do they want original token no.
An employee of the deductor got notice from the Dept. That employee has gone to Ombudsman. In the site the statement is not available. When I sent e-mail they ask for originaltoken No.
For every mistake - not the deductor and traces other parties are also involved.
If that other party goes mad !!!consequences.
Like this there are so many instances.
I am very much convinced that these people are unfit to be given any job which demands decision taking power. THEY ARE FIT TO BE FOLLOWERS (WORLD BANK.....!!!!)
the call center takes all information (sometimes irrelevant-I dare to say as I HAVE BEEN FILING from the year 2009-10 ....lastly advise me to send e-mail)
Here is an example I sent an e-mail asking them how to download bulk PAN file. for this the reply I got is:
Thank you for contacting us, it is our pleasure to assist you.
This is to inform you that the issue related to your query has been taken care of. For further assistance, Please contact us at below mentioned Toll Free Number :
1800 1030 344
Team TDS CPC
Is there any relevance . Does this sort of replies give any hope that this will come to normalcy in the near future.