Service tax filing - manually?

Hi,

Can you advise:

a) A client has paid ST for 2013-14, in January 2015, but not filed his returns. He has obtained registration in December 2014.  ACES is not accepting his return online. Can he file manually?

b) Any one has a soft copy of form that needs to be filled in i.e. is the form available online?

Look forward to your views.

Regards