revalidation

I Made Payment For My IPCC Revalidation In Self Service Portal ,And its Approved Too,But In SSP Profile It Is showing Current Course As CPT And Lapsed In 2016 ,I Have Already Mailed To All Related official Mails Of Institute But Not Received Any Mails, And Called To SSP Helpline numbers Many Time But Nobody is Answering The Calls,Its Been More Than 1 Month Of Mine IPCC Lapsed ,And Results Are Near How Could I Apply For IPCC Examination With This CPT Issue In SSP ,Iam Really Concerned ,But No Response From Institute End ,and Conversion Form is showing convert from CPT to Foundation 
Please Help me To Sought out this issue,